Your trusted partner for seamless healthcare connections. Find and book appointments with verified doctors and specialists quickly and easily.

Frequently Asked Questions

Find answers to common questions about using HelloDoc360.

Getting Started

Managing Appointments

My Account & Profile

Using the AI Assistant

For Providers

Subscription & Billing

Terms & Privacy Policy

Still have questions?

If you can't find the answer you're looking for, feel free to reach out to our support team.

Getting Started

How do I find a healthcare provider?

What is the 'Near Me' feature?

How can I find the right specialist for my needs?

What if a provider I want isn't accepting new patients?

Do I need to create an account to browse providers?

Managing Appointments

How do I book an appointment?

Where can I see my upcoming and past appointments?

How do I reschedule or cancel an appointment?

Can I book appointments for my family members?

Will I receive appointment reminders?

My Account & Profile

How do I update my personal information?

Can I manage appointments for my family members?

How do I manage my health documents?

What happens after I sign up?

How do I change my profile picture?

Using the AI Assistant

What can the AI Assistant do?

Is my conversation with the AI Assistant private?

Can the AI Assistant provide medical advice?

How do I start a new conversation with the AI Assistant?

For Providers

How do I create a provider profile?

What happens after I complete my provider profile?

How do I update my public profile and availability?

How can I see my patient appointments?

How do I manage my waitlist?

Can I refer patients to other providers?

How is HelloDoc360 different from Zocdoc?

Does HelloDoc360 charge per patient?

What happens if a patient no-shows?

Subscription & Billing

What are the subscription prices for providers?

How do I cancel my provider subscription?

What happens after I cancel my subscription?

Can I reactivate my subscription after cancellation?

What is your refund policy for provider subscriptions?

How do I manage my subscription?

How will I know if my subscription payment fails?

Do subscription renewals happen automatically?

Terms & Privacy Policy

What are HelloDoc360's Terms of Service?

How does HelloDoc360 protect my personal information?

What data does HelloDoc360 collect?

Can I delete my account and data?

How is my health information shared with providers?

What happens if there's a data breach?

Are telemedicine appointments HIPAA compliant?

How do you handle cookies and tracking?

What are my rights regarding my health data?

Still have questions?